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Customer Experience Manager

Customer Experience Manager

  • Location

    Dublin City, Ireland

  • Sector:

    Marketing

  • Job type:

    Permanent

  • Salary:

    €70,000 - €75,000

  • Contact:

    Kristin Ryan

  • Job ref:

    5994

  • Expiry date:

    2020-06-12

  • Consultant:

    #

Customer Experience Manager required for well-known financial services company in Dublin City

 

Joining a strong new team, this Customer Experience Manager will report into the Customer Experience Director and will hold responsibility for the following:

  • Developing the Cx programme for the Retail channel
  • Customer journey mapping
  • Establishing the Cx scorecard
  • Design and develop the voice of the customer (VOC) research programme
  • Analysing customer experience insights, reporting them back to the business and ensuring improvements are made

It is a wonderfully broad Cx role with ownership and autonomy to shape and drive this function within the business.
 

To be considered for this position you will need:

  • 5 years + experience in a similar role
  • Strong knowledge of customer experience metrics such as NPS and CSAT
  • Proven track record in managing Cx programmes, customer journey mapping and effecting change through customer experience insights in a business

 

If you are interested in discussing or applying for this role please contact Kristin Ryan at kryan@alternatives.ie or call 085 845 2000
 

Alternatives Group

The Art of Talent Solutions,

Passionate about people | Passionate about performance

 

We provide a diverse range of opportunities- permanent, contract and consulting - for the best marketing | digital | data | customer centric talent.

 

First to the future, ensuring you are too.