Back to jobs
Member Services Executive
Job description
Member Services Executive, Dublin
Are you an organised and people-focused individual who enjoys supporting members and delivering a high-quality service-user experience? Do you thrive in a role where attention to detail, relationship building, and operational support all come together?
Our client, a well-established professional membership organisation, is seeking a Member Services Executive to join their team in Dublin City. This is a fantastic opportunity to work in a collaborative, purpose-driven environment that supports members throughout their professional journey.
As Member Services Executive, you will play a key role in ensuring a smooth and positive experience for members, supporting day-to-day operations, answering complex queries, and managing memberships, while maintaining accurate records and delivering excellent service.
This role offers a strong mix of, programme support, member operations, and service delivery.
Core duties of the Member Services Executive will include:
Skills and experience you will need for the Member Services Executive role:
What’s on offer:
What’s next?
Please apply now by sending your CV to fjoyce@alternatives.ie and I will reply to your application in due course.
Why Apply Through Alternatives?
Are you an organised and people-focused individual who enjoys supporting members and delivering a high-quality service-user experience? Do you thrive in a role where attention to detail, relationship building, and operational support all come together?
Our client, a well-established professional membership organisation, is seeking a Member Services Executive to join their team in Dublin City. This is a fantastic opportunity to work in a collaborative, purpose-driven environment that supports members throughout their professional journey.
As Member Services Executive, you will play a key role in ensuring a smooth and positive experience for members, supporting day-to-day operations, answering complex queries, and managing memberships, while maintaining accurate records and delivering excellent service.
This role offers a strong mix of, programme support, member operations, and service delivery.
Core duties of the Member Services Executive will include:
- Supporting the onboarding and ongoing support of members, ensuring all records and systems are kept accurate and up to date
- Acting as a key point of contact for member queries, providing timely and professional support across a range of requests
- Assisting with the coordination and tracking of membership activity, contributing to regular reporting and insights
- Building strong relationships with individual members and corporate clients, ensuring a consistent and positive experience
- Supporting internal processes linked to professional development and compliance requirements, helping ensure smooth annual cycles
- Maintaining and updating internal systems and databases to ensure data integrity and ease of access
- Collaborating with internal teams to support member communications and service delivery
- Contributing to the effective running of the Member Services function through proactive support and coordination
Skills and experience you will need for the Member Services Executive role:
- Minimum 2 years’ experience in a service user or member support role
- Strong customer experience delivery skills with the ability to communicate clearly and professionally
- Excellent attention to detail and organisational skills
- High level of IT proficiency, including Microsoft Office and database systems
- Experience with CRM or learning management systems is an advantage
- Ability to manage multiple tasks and priorities in a structured and efficient way
- The ability to build trust and rapport with members and stakeholders
- Flexibility and willingness to support across different tasks
What’s on offer:
- Salary: €30,000
- Permanent
- Central Dublin City location
- Hybrid working model
- Pension and healthcare benefits
- Learning and development support
- Supportive and collaborative working environment
What’s next?
Please apply now by sending your CV to fjoyce@alternatives.ie and I will reply to your application in due course.
Why Apply Through Alternatives?
- We’ll help manage your job hunt, strengthen your interview skills and tidy up your CV
- We’ll provide you with an overview of the jobs market within your industry and help you tailor your job search
- Gain access to exclusive roles that are not advertised elsewhere
