Alternatives is delighted to be working with a multinational professional services organisation to hire a Membership Support Manager for Ireland and the EU.

This is a permanent full-time position, working a hybrid model in Dublin 1 with a competitive salary and great benefits.

As Membership Support Manager you will be reporting to the Head of Membership Support for UK, EEMA and Africa.

Day-to-day Duties:

• Develop a range of digital CPD training and networking events in Ireland & EU in line with the CQI strategy and member requirements
• Identify future requirements for topics based on regulatory, legal and development in the profession and align with wider Continuous Learning portfolio and global member engagement activity
• Support the Head of Membership Support in undertaking regular competitor reviews to understand the landscape
• Draws on customer insight to drive improvements in customer experience leading to increase member satisfaction
• Source speakers, on board and agree programme content for the events; Develop and implement effective marketing and communications campaigns in line with strategies to deliver a programme of CPD training and networking events
• Undertake all logistical event administration ensuring a high-quality experience for attendees
• Deliver events to agreed budget and ensure administration relating to bookings and payments are completed
• Support delivery of digital events ensuring speakers are supported throughout the event
• Set up events online the booking system, updating course content on the website to view and book events and ensure on-demand services are made available quickly

Preferred Requirements:

• A proven track record of successfully delivering and exceeding agreed KPI’s in a professional and results driven environment
• Experience of delivering commercial digital courses and events
• Experience of different digital platforms, databases and marketing platforms

For more information on this role please contact Kyna Timbs at ktimbs@alternatives.ie.