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Membership Support Manager

Membership Support Manager

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    Kyna Timbs

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  • Consultant:

    Kyna Timbs

Alternatives is delighted to be working with a multinational professional services organisation to hire a Membership Support Manager for Ireland and the EU.

This is a permanent full-time position, working a hybrid model in Dublin 1 with a competitive salary and great benefits.

As Membership Support Manager you will be reporting to the Head of Membership Support for UK, EEMA and Africa.

Day-to-day Duties:

  • Develop a range of digital CPD training and networking events in Ireland & EU in line with the CQI strategy and member requirements
  • Identify future requirements for topics based on regulatory, legal and development in the profession and align with wider Continuous Learning portfolio and global member engagement activity
  • Support the Head of Membership Support in undertaking regular competitor reviews to understand the landscape
  • Draws on customer insight to drive improvements in customer experience leading to increase member satisfaction
  • Source speakers, on board and agree programme content for the events; Develop and implement effective marketing and communications campaigns in line with strategies to deliver a programme of CPD training and networking events
  • Undertake all logistical event administration ensuring a high-quality experience for attendees
  • Deliver events to agreed budget and ensure administration relating to bookings and payments are completed
  • Support delivery of digital events ensuring speakers are supported throughout the event
  • Set up events online the booking system, updating course content on the website to view and book events and ensure on-demand services are made available quickly

Preferred Requirements:

  • A proven track record of successfully delivering and exceeding agreed KPI’s in a professional and results driven environment
  • Experience of delivering commercial digital courses and events
  • Experience of different digital platforms, databases and marketing platforms

For more information on this role please contact Kyna Timbs at