Customer Relations Manager

Seeking a Customer Relations Manager to join our team in Dublin 12, with the flexibility of four days in the office and one day remote, along with adjustable working hours. Our state-of-the-art offices provide a large open plan workspace, complete with gym and canteen facilities. Apply now to seize this opportunity.

Duties and Responsibilities:
• Work with internal and external personnel
• Constantly review customer relations performance 
• Manage the range of cases within the Customer Relations Department
• Work with colleagues, assessors and engineers as required
• Work with colleagues to identify and manage areas of potential risk
• Motivate and manage the Customer Relations Team,
• Ensure that senior colleagues are updated on an ongoing basis 
• Provide input and support to Customer Handling/Dispute Resolution Training
• Provide input to the decision-making process on departmental strategy
• Prepare and manage Customer Relations budget and forecasts
• Other miscellaneous items that may arise 

The successful applicant will have:
• 3-4 years’ experience in a Management/Leadership role
• Budget Management experience
• Experience in handling and managing difficult situations i
• Proficient in Word and PowerPoint
• Organised and efficient
• Uses initiative and a decisive, self-starter

Competitive salary.
Benefits
• Company Car provided
• Employee Assistance Programme
• PCP Staff Purchase Scheme
• Onsite Gym with classes
• Onsite canteen facilities
• Pension scheme with defined contribution from employer
• Comprehensive learning and development opportunities 
• 26 days holidays with the option to purchase additional holiday days