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Customer Experience and Proposition Manager

Customer Experience and Proposition Manager

  • Location

    Ireland

  • Sector:

    Data

  • Job type:

    Contract

  • Salary:

    65000 - 80000

  • Contact:

    Eimear Walsh

  • Job ref:

    6329

  • Expiry date:

    2022-11-05

  • Consultant:

    #

Customer Experience Manager required for leading Financial Services Group based in Dublin City Centre.

This is an initial 18 month fixed term, specific purpose project role but may turn into a longer term opportunity.

Joining a team of four, reporting directly into the Head of Customer Experience with one direct report the successful applicant will take ownership for the development and implementation of customer strategy for a newly onboarded customer base.

Day to day duties include

  • Develop and define the overall Customer Strategy
  • Responsible for developing the programme’s customer measurement framework
  • Lead cross-functional teams to ensure delivery of customer insight led experiences, propositions and initiatives
  • Manage engagement from all relevant cross-functional teams (Finance, Marketing, Procurement, Technology, Retail Banking, Risk, Digital, Legal & Regulatory Compliance etc)
  • Develop highly motivated project teams to define and deliver the customer experience and proposition development
  • Responsible for annual/quarterly budgeting and forecasting activity across the customer
  • base
  • Manage customer on-boarding and work with 3rd parties and internal partners to deliver actionable
  • insights, develop customer and market segmentation models
  • Develop policies, processes, and procedures, interpret legislation and regulatory requirements, develop, review and contribute to codes of practice

Requirements

  • Third level business / marketing or similar degree
  • 6 years plus experience in Customer Experience, Base Management or Client Services
  • Proven track record in project management
  • Prior leadership experience
  • Experience in working with and delivery too senior stakeholders
  • Strong influencing and relationship building skills

 

For more information on this newly created role please contact Eimear in Alternatives at ewalsh@alternatives.ie