almost 5 years ago
We are working with a quadruple play utility firm and they are looking to source a customer relationship manager for a 10 month contract and an immediate start.
This role is all about reducing churn and the key skill-set they are looking for is customer retention.
As part of that over-arching KPI you will be an expert in CRM, owning the customer's voice, running a life-cycle based communications plan and developing content across multiple customer touch points that increase advocacy.
You will be required to work cross functionally in a role like this, but it does report into the marketing department. So it is a mix of CRM, retention, customer experience, communications and product management.
> 5-6 years experience
> Retention marketing
> Customer experience
> Product marketing (strong track record in producing manuals and 'how tos' as well as strong analysis and reporting skills using excel and related tools)
Sound like you? Please get in touch, details are below.
Alternatives Digital is a recruitment agency focused on online and digital professionals. We are based in Dublin City Centre and are a division of the Alternatives Marketing Recruitment group. We recruit for online sales and marketing professionals on the client side as well as media, advertising and web agency professionals. We work mainly on permanent jobs, interim contracts and online projects. If you are a fit for this role and would like to discuss the opportunity further please give Edward a call on 01 661 8889 or email edward [at] alternativesdigital [dot] ie.