Customer Insight Manager - CX
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Location
Dublin , Ireland
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Sector:
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Job type:
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Salary:
€80,000 - €100,000
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Contact:
Kristin Ryan
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Salary high:
100000
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Salary low:
80000
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Job ref:
5976
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Published:
over 1 year ago
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Expiry date:
2019-06-09
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Consultant:
#
Customer Insight Manager - CX required for well-known financial services organisation.
As Customer Insight Manager - CX you will report into the Head of Customer Experience and manage a team of two, sitting on a wider Customer Experience team of 9.
Focusing on customer experience insights specifically, you will be responsible for disseminating data from an internal dashboard measuring all customer interactions, deriving insights, interrogating the data with a curious mind and delivering a compelling story back to senior management.
To be considered for this position you will need:
As Customer Insight Manager - CX you will report into the Head of Customer Experience and manage a team of two, sitting on a wider Customer Experience team of 9.
Focusing on customer experience insights specifically, you will be responsible for disseminating data from an internal dashboard measuring all customer interactions, deriving insights, interrogating the data with a curious mind and delivering a compelling story back to senior management.
To be considered for this position you will need:
- Senior level experience in insight generation
- Experience of managing a team
- Proven track record in deriving insights from data with a customer experience focus
- Examples of investigating the “why” behind certain results to complete the full picture
If you are interested in discussing or applying for this role please contact Kristin Ryan at kryan@alternatives.ie or call 085 845 2000
Alternatives Group
The Art of Talent Solutions,
Passionate about people | Passionate about performance
We provide a diverse range of opportunities- permanent, contract and consulting - for the best marketing | digital | data | customer centric talent.
First to the future, ensuring you are too.