Customer Experience Manager required for well-known financial services company in Dublin City

Joining a strong new team, this Customer Experience Manager will report into the Customer Experience Director and will hold responsibility for the following:

• Developing the Cx programme for the Retail channel
• Customer journey mapping
• Establishing the Cx scorecard
• Design and develop the voice of the customer (VOC) research programme
• Analysing customer experience insights, reporting them back to the business and ensuring improvements are made

It is a wonderfully broad Cx role with ownership and autonomy to shape and drive this function within the business.
 

To be considered for this position you will need:

• 5 years + experience in a similar role
• Strong knowledge of customer experience metrics such as NPS and CSAT
• Proven track record in managing Cx programmes, customer journey mapping and effecting change through customer experience insights in a business

If you are interested in discussing or applying for this role please contact Kristin Ryan at kryan@alternatives.ie or call 085 845 2000
 

Alternatives Group

The Art of Talent Solutions,

Passionate about people | Passionate about performance

We provide a diverse range of opportunities- permanent, contract and consulting - for the best marketing | digital | data | customer centric talent.

First to the future, ensuring you are too.