The Marketing Hub

Brand Management: Process And Responsibilities

31st January 2012

From Branding Strategy Insider

Brand Management Process: Key Components

• Identifying/defining your most important customers
• Understanding what motivates your customers and what could cause them to choose your brand over your competitors’ brands
• Carefully selecting a brand position that could provide your organization with marketplace advantages
• Translating that position to a strong and consistent brand identity, including:
             -  Intuitive brand architecture
             -  Strong name and icon
             -  Tagline that succinctly reinforces brand promise
• Developing brand messaging including an elevator speech
• Educating employees about the brand promise, elevator speech and identity standards and giving them the incentives, tools and training to become effective brand champions
• Developing an integrated launch and ongoing marketing plan
• Reinforcing your brand’s promise at each point of customer contact
• Measuring the ongoing equity of the brand and making adjustments as necessary

Brand Management Responsibilities

• Monitor, measure and manage brand equity/strength
• Increase brand awareness, relevant differentiation, value, accessibility and emotional connection
• Develop brand plan
• Monitor progress against brand plan
• Be responsible for results against brand plan
• Drive brand understanding and support throughout the organization
• Champion/drive initiatives that support delivery of the brand promise
• Brand messaging – elevator speech, tagline, campaign themes, proof points, etc.
• Manage the brand architecture
• Maintain brand identity consistency
• Chair the brand identity council/team/board
• Help determine identities for new brands/sub-brands
• Anticipate and accommodate new brand identity needs

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